COVID 19 Response

03/24/2020   -  Until further notice and out of an abundance of caution related to the COVID-19, we have implemented the following Service Appointment Process. All updated processes focus on - absolute requirement that everyone practices social distancing, REMOTE services and various disinfection applications. These precautions will enhance a safe experience for the customer, dealership employees, and Pick-up & Delivery Drivers - while delivering a Best-In-Class experience.

Temporary Hours

Service Department & Collision Center Hours

Monday - Friday

7:30 AM - 1:00 PM

Appointments or Emergencies Only

Offering and Encouraging FREE Pick-up & Delivery available

Fully Sanitized Loaners available

3/25/2020

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Showroom Temporarily Closed

Shop Online

For Sales related issues or inquiries: Phones, Chat or Email operational

3/24/2020

What customers need to know:

·         Remove any items from your vehicle that you do not want sprayed with a safe vehicle disinfectant.

o   For those with allergies, ask for ingredients used in the disinfectant.

·         If coming in for State Inspections, please place your Insurance & Registration Card in Envelope and Leave outside the Glovebox.

·         Free Valet - Pick-up and Delivery (with Free Lincoln Loaner vehicle)

o   Available for Lincoln Customers under Lincoln's warranty, Customers that have purchased Lincoln Certified Pre-Owned Vehicles (from us) and Customers who purchased Extended Service Contracts/Policies. In addition, temporary provisions that we've made to enhance customer experience. - PLEASE RESERVE when setting up APPOINTMENT.

·         Charge Valet - Pick-up and Delivery (with Rental)

o   Valet - $50 each way;

o   Rental - $65 per day

·         For those dropping off vehicle, we are not allowing customer to wait in dealership.

o   Free Lincoln Loaners and Charge Rentals Vehicles are available - Same as above - PLEASE RESERVE when setting up APPOINTMENT.

o   Valet Delivery Available - Same as Above.

o   Pick-up must be within our current posted operating hours; otherwise we must arrange delivery (at no charge) of your serviced vehicle.

o   We are not offering shuttle service at this time, so if you haven't arranged for a vehicle or choose not to get one, you'll have to have a ride or we will not be able to service your car.

o   Upon arrival, you will be greeted under the Service Entrance Canopy.

·         Please understand that when making a Service appointment, we are communicating new polices and gathering more information than we have in the past.

·         We encourage using our website and mobile phone app for making appointments. However, we will be calling to communicate new process and polices and gather more information than we have in the past.

·         Payment Arrangements must be made when setting up appointment.

o   Remote Pay, Credit Card or Check (No Cash)

·         We are prepared to provide a 100% REMOTE Service experience and greatly encourage customers to enjoy all our offerings!

03/21/2020

What we're doing about COVID-19

The health and safety of our customers and employees are top of mind amid concerns about coronavirus (COVID-19). That's why we wanted to share information on how we are proactively monitoring the situation, and the steps we are taking to help ensure that we operate safely and effectively. 

Please know that our hearts and thoughts go out to the people who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus.

Since 1964 Biondi Motor Company has been family owned. We operate from a single location in Monroeville, Pa. Therefore, we are prioritizing our decision making based on the conditions surrounding our local area.

Biondi Motor Company will remain open - for emergencies, virtually (online) and on appointment basis' until we are ordered to close as a result of a government action.

We want to make sure you are aware of our REMOTE Service and Sales Experience ability. In addition, phones lines are still open and fully functional and we have provisions in place to support the purchase of vehicles and Servicing of vehicles.

Our Service and Body Shop departments will remain in operation with a limited workforce to ensure that our customers will have access to our service teams.  

Sales Department will remain open with a limited workforce for REMOTE Sales (See below) and in-store or Remote Appointments only.

We want to thank you for putting your trust in Biondi as you plan for future vehicle needs and we want to give our customers the confidence that their health and safety are a top priority at our dealership.

Below is an update on what we are doing to keep your safety top of mind:

REMOTE Service experiences including:

·         FREE Pick-up and Delivery for Service with a FREE Loaner vehicle available for Every Lincoln Owner under the Factory Warranty.

·         FREE Pick-up and Delivery for Service for all Lincoln Owners outside of the Factory Warranty.

·         Remote Service Advisor Consultation and Remote Bill Pay

REMOTE Sales including:

·         Shop and BUY your car 100% online through our Virtual Deal application Called "BUILD MY DEAL ONLINE"

o   https://www.biondilincoln.net/virtual-deal.htm

·         Remote Sales appointments.

·         Remote Vehicle Delivery after purchases.

o   3-day 100% Money Back Guarantee

o   Free CARFAX report

o   $5,000 Title Guarantee

o   2 - Sets of Keys

·         We are so confident that consumers will love these vehicles that we offer a 3 Day Test Drive with a 100% money back guarantee.

o   If you don't like the vehicle for any reason within a 3-day time frame, you can return it for a full refund.  It just cannot be driven more than 300 miles and must be returned in the same condition it was delivered.

 

Safe environment for everyone who walks through our doors. For example:

·         The bathrooms, showroom offices, Customer Service areas, Customer Lounge, door handles, demo vehicles and other "touchpoint" areas are disinfected and cleaned throughout the day with increased frequency.

·         Our Cleaning company is treating all work surfaces including phones, computers, floors, and restrooms, with proper disinfectants.

·         Customer Service vehicles will be disinfected prior to dispatching to technicians. In addition, all service vehicles will be cleaned, vacuumed and disinfected prior to delivering them back to Service customers.

Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy environment at our dealership. We are committed to keeping clients informed and will provide updates as needed. If you have any questions, please send an email to me at dbiondi@biondimotor.com